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RETURN POLICY

armor-x return policy armorx xmount system x-mount

7 Day Dead on Arrival (DOA) Guarantee

If you receive a damaged or defective item, please email us the order number & the product condition within 7 days of delivery to obtain an authorization for returns. After returning the product to us, we can send you a new item free of charge ( we will reimburse you the return shipping cost ), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at ARMOR-X.

If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the damaged or defective items to us. These damaged/defective items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s). If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you. Compensation for the shipping costs will be provided by the issue of either a coupon or a ARMOR-X credit to your account and will ONLY be offered if the package is returned by Regular Air Mail.

Special Notes:

  • Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s).
  • No compensation for shipping costs will be provided for other methods of shipment such as registered Air Mail, Courier services, Express Mail or Next Day Air services.
  • If the package was returned by a shipment method other than regular Air Mail, ARMOR-X.com reserves the right to decide on the amount of shipping refund provided based on the cost of a regular Air Mail shipment. Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund.Reports of defective products on a replacement shipment will not be entertained.It generally takes about 2-3 weeks to process a return.We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.
  • Unauthorized returns may be refused or disregarded. Please note that unauthorized returns may be refused or disregarded.

Unopened, in original packing & in good conditions.

You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs. You may choose to return any unopened items that are in their original packing and in good condition. ARMOR-X.com is not responsible for the shipping cost.

Please email us within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded. Unauthorized returns may be refused or disregarded. If we authorize a return, we will provide you with an RMA (Return Merchandise Authorization) number and instructions for sending the returning items to us.

These items must be returned to us securely packaged and wrapped. Customers returning an unopened item that is in its original packing and in good condition will receive a full refund as ARMOR-X credit on the price of that item. However, shipping and handling charges for the order will not be refunded. Please note that before providing a refund for any returned product we will first verify its condition. It generally takes about 2-3 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

Missing item(s), wrong item(s) or incorrect package sent

Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact us [email protected] with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:
- If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). ARMOR-X will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

Lifetime Technical Support

Reliable, helpful and flexible, ARMOR-X offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.